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70% IS HERE...LAST CHANCE TO SHOP SALE, AT OUR BEST PRICES YET!

Frequently Asked

can I pick up my online order in-store?

Absolutely! All online orders can be picked up from our in-store location.
Please select 'Local Pick-Up' at checkout.

In-store pickups are available during business hours: Tuesday - Saturday, 11-5. 

If you have questions or need help with your order - please contact us

what are your business hours?

Monday: CLOSED


Tuesday - Friday: 11 am - 5pm


Saturday: 11 am - 5pm


Sunday: CLOSED

how do I get in touch?

call us: (416) 962 1991


send us a note: info@georgec.ca

are discounted items final sale?

Yes. Discounted merchandise purchased during promotion periods are final sale, with no exceptions.

If you're concerned about size, or fit, prior to purchasingvisit our contact page to get in touch, we're here to help! 

Shipping

how quickly are orders processed?

Your order with us will be processed and fulfilled within 1-3 business days. Once an order has been placed, we are not able to modify/cancel your order. You will be provided with a tracking # upon your order's fulfillment.  


Please note: We are not responsible for shipping delays. We reserve the right to refuse sales/cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by George C.

who takes care of customs fees/duties?

All international (including U.S.) orders are subject to customs fees. 

These fees are not included in our shipping prices, and are the sole responsibility of the customer.


These charges are outside of our authority, as they are defined by foreign government officials.


Items that are unclaimed by a customer and returned to us will not be reshipped unless all incurred fees are paid for. 

is a signature required to deliver my order?

Yes, our courier services are instructed not to release parcels without a signature.
If you missed delivery, get in touch with us via e-mail (info@georgec.ca)

Please note, we do not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address. 

shipping in canada

All Canadian orders are shipped using Purolator.

Orders under $500: $10.00
Orders over $500: FREE

GTA: 1-3 business days
Everywhere Else: 3-5 business days


Please note, these rates apply to regular priced, OR a combination of sale and regular priced merchandise only.

shipping to the U.S

All U.S. Orders are shipped using DHL Express.

Orders under $500: $30.00
Orders over $500: FREE

Approximate Shipping Time:
3 - 5 Business Days

Please note, these rates apply to regular priced, OR a combination of sale and regular priced merchandise only.

shipping worldwide

All International Orders are shipped using DHL Express.

Orders under $500: $50.00
Orders over $500: FREE

Approximate Shipping Time:
3 - 5 Business Days


Please note, these rates apply to regular priced, OR a combination of sale and regular priced merchandise only.

Returns

in-store return policy

Discounted/Sale merchandise is final sale, with no exceptions.

If you purchased your item in-store with us, you are eligible for store credit, or exchange within 7 days of purchasing.

Items must be returned in original condition.

online order return policy

Discounted/Sale merchandise is final sale, with no exceptions.


Regular merchandise being returned is eligible for a refund, or store credit as long as we are notified within 5 days of receiving your order.

Items must be returned in original condition showing no signs of wear. 


We will not accept items returned without prior notification.
These items will be returned immediately to sender.


If you're concerned about size or fit prior to purchasing visit our contact page to get in touch, we're here to help! 

how do I make an online return?

Please e-mail us at info@georgec.ca within 5 days of receiving your order.

Be sure to include the following:
- Reason for your return
- Your order #


Once your return request has been approved, you will receive a digital shipping invoice. Customers are responsible for return shipping fees.


You will be sent a digital waybill to print, and an according pick-up time for your item. Please package your item(s) carefully and include all original packaging, with waybill placed securely in clear view.


Once the item is received back and inspected for wear or damage, we will process your refund or store credit.

Please note, George C. is not responsible for shipments that are lost or damaged in transit back to us.

can I make an exchange?

At this time, we are not accepting exchanges online.

Please contact us and we will sort out the best way to facilitate the proposed exchange.

what if my item is damaged?

If an item in your orderdamaged, please email us. Please include a clear description of the item, and a photo of the damage. 

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